Modular Systems

 

Flat 10-year warranty on modular and semi-modular kitchens, wardrobes, storage, hardware, and accessories.

Product TermsNo. of YearsClaim

Cabinets, shutters, drawers, panels10 years100% replacement - free of cost

Hardware and Accessories10 years100% replacement - free of cost

 

1. Silver Storey will honor its warranty when:

   • The product supplied and installed is properly maintained and used for normal domestic use.

   • The product is still owned by the original purchaser.

   • The product is still at its original installed position and location.

   • The warranty has not expired, subject to limitations set forth through Silver Storey terms & conditions.
      

2. Silver Storey warranty does not include:

   • Any labor, installation, or transportation costs, or any responsibility for damage that Silver Storey considers as natural wear and tear of finishes and surfaces.

   • Any products used or installed in conjunction with Silver Storey kitchen/wardrobe/modular storage such as electrical & plumbing fixtures, countertops, and appliances. Any use of Silver Storey cabinetry or component parts which are contrary to instructions furnished by Silver Storey will void this warranty.

   • Any cabinetry or component parts that Silver Storey considers to have been subject to alteration, modification, accident, abnormal use, extreme temperatures, continuous contact with water, high moisture levels, or use of harsh and/or abrasive cleaning chemicals.

   • Normal incidental deterioration like nicks, cuts, scratches, and abrasions resulting from normal use during the standard life of the product.

3. Silver Storey will not be held responsible for any claims arising out of defects due to material or workmanship of products not listed under claim terms.
    

4. Silver Storey warranty does not cover natural wear and tear or damage caused by rough handling or using the product beyond its intended use.
    

5. Silver Storey reserves the right to alter specifications in keeping with its policy of continuous product evaluation and improvement.
    

6. The scope of Silver Storey warranty cannot be changed or broadened by any authorized representative of Silver Storey.
    

7. Repair(s) and/or replacement(s) are subject to the current product offerings of styles and construction options within the Silver Storey product line, at the time of the claim. If a claim is filed after a Silver Storey product becomes obsolete or discontinued, Silver Storey will replace the affected component with a replacement component of a similar style based on availability at the time of the claim.
    

8. Notify Silver Storey via phone at 8336917221 or email at info@silverstorey.com within 10 days of any defect that comes to notice, such as visual damage or malfunctioning component. Notification post the stipulated time will void the Silver Storey warranty.
    

9. Any decision regarding repair of the said component (in part or whole) solely lies with the authorized Silver Storey representative. The decision will be made following an inspection by the representative whether to repair on-site or return the product to the factory for refurbishing/replacement.
    

10. Liability: Silver Storey will make all efforts to replace/repair the said defect within a reasonable period of time. Silver Storey will not be liable for any direct/indirect loss to the user due to the defect or delay in providing the service, or any fault arising due to design, application, or installation. In no event shall the liability of Silver Storey, under this warranty, exceed the purchase price of the product or its replacement.
     

11. The warranty is not renewed in cases where the Silver Storey modular cabinets or components are replaced in part or whole during the said warranty period. The replaced parts will continue to be covered under our warranty only till the remainder of the period as indicated in its respective table. Barring components which carry a lifetime warranty, the warranty for any product under any circumstances will not exceed a period of 10 years (for modular wardrobes & storage) and 10 years (for kitchens) from the date of possession.
     

12. The terms and conditions are governed by the laws of India. Kolkata courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.
     

On-site Services

1. Warranty Commencement: This warranty shall begin on “the commence date” that the consumer telephonically lodges their warranty policy with Silver Storey by contacting us at 8336917221 and furnishing all the purchase and personal details requested by Silver Storey. In order for this warranty policy to be valid, the registration needs to be done within 7 (seven) days from the day of handover of the project or the day the customer moves in, whichever is earlier.
    

2. Claim Settlement: After settlement of any claim, the warranty period will not start afresh.
    

3. Quality Standards: This warranty is governed by the clauses mentioned in Silver Storey’s quality standards.
    

4. Inspection: Silver Storey shall provide replacement only after inspection.
    

5. Liability for Loss or Damages: Silver Storey shall not be liable for any indirect or consequential loss or damages to the customer. The customer's exclusive and sole remedy under this warranty policy shall be as mentioned in this clause.
    

6. Accommodation During Repairs: Silver Storey is not liable to provide any alternative accommodation during any repair work. Customers shall make their own arrangements, if required.
    

7. Exclusions: The warranty policy shall not cover any defects arising out of factors out of control of Silver Storey, including but not limited to:
   
    

   • Natural calamities such as earthquakes, cyclones

   • Vandalism

   • Acts of God

   • Abuse or negligence by the customer

   • Normal wear and tear

   • Surface with contaminants

   • Failure or defects in the structure or previous coating

   • Any other external factors
      

8. Claim Timing: Any claim made in terms of this warranty policy shall be made within 30 days of the consumer discovering any defect, damage, or failure which gives rise to a claim.
    

9. Inspections and Tests: Silver Storey reserves the right to carry out inspections and to perform any tests, and may do so either itself or by means of any person nominated by it. Prior to such inspection or testing, the customer shall not be entitled to perform any repairs or remove or tamper with any part of the product/service.
    

10. Repair Work Timeliness: Silver Storey shall use its best endeavors to ensure that the repair work is completed as soon as possible, but does not assume liability for delay in this respect.
     

11. Repair Control: Silver Storey, in its sole discretion, is entitled to:

    • Control/monitor repair which is to be carried out in accordance with all its specifications and instructions.

    • Appoint a contractor and/or approve the contractor appointed by the customer.
       

12. Repair or Replacement Requests: Silver Storey is liable to process and execute any genuine repair or replacement request made by the customer within the warranty timeline in coordination with the respective brand.
     

13. Additional Charges: Any additional charges including work done over and above fixing the identified defect will be chargeable by the brand. The cost of these additional charges is to be borne by the customer.
     

14. No Extended Warranties: There are no warranties expressed or implied under law, which extend beyond the terms set out in this warranty document.
     

15. Legal Proceedings: Neither party shall commence any court or arbitration proceedings related to the above warranty policy before completing the entire evaluation process. Under such circumstances, the warranty policy will be considered null and void as the issue would be sub judice.
     

16. Jurisdiction: In case of any disputes, the same is subject to the exclusive jurisdiction of the courts of the respective cities.
     

17. Confidentiality: The facts and all matters concerning any dispute will be kept confidential by both the customer and Silver Storey at all times.
     

18. Customer's Responsibilities: The customer is expected to provide the painter(s) with basic necessities such as a stool/ladder, bucket, and water (to mix the paint) at the site.
     

19. Authorized Representative Decisions: Any decision regarding repair of the said component (in part or whole) solely lies with the authorized Silver Storey representative. The decision will be made following an inspection by the representative.
     

20. Cost of Dismantling, Reassembly & Relocation: The cost of dismantling, reassembly, and relocation of the product, wherever required, will be borne by the customer. As a standard practice, Silver Storey will cover the product with protective covering, wherever required.
     

21. Product Offerings: Repair(s) are subject to the current product offerings of styles and construction options within the Silver Storey product line, at the time of the claim. If a claim is filed after a Silver Storey product becomes obsolete or discontinued, Silver Storey will replace the affected component with a replacement component of a similar style/make based on availability at the time of the claim.
     

Painting

1. Inspection and Rectification: If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.
    

2. Surface Area Requirement: The warranty policy shall apply where the overall paint surface area exceeds 500 sq ft, subject to satisfactory inspection of the surface painted by Silver Storey’s representative.
    

3. Replacement Paint: Silver Storey shall provide replacement paint, as long as the particular paint code (paint code is necessary) is not discontinued by the manufacturer.
    

4. Paint Failure: Paint failure shall mean any of the following occurrences:

   • Film integrity, flaking and peeling of the paint, caused by one coat of paint coming off from another or the paint film coming off from the substrate.

   • Fading of the color shade.

   • Growth of fungus and algae on wall surfaces (spread over a minimum area of 10 sq. feet).
      

5. Paint System: The customer has used the entire paint system recommended by Silver Storey. An undercoat of primer along with two coats of putty and 2-3 coats of the paint on all surfaces.
    

6. Void Warranty: The warranty policy shall be void in the following events:

   • Intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage like plant pots.

   • Water penetration due to capillary rise from the ground level, water leakage, seeping, and continuous dampness of the surface.

   • Defects arising due to contamination of surface and failure/defects in the structure.
      

7. Replacement Cost: The replacement cost includes the cost of paint and labor required to set right the area of paint failure, at the time of claim lodged.
    

8. Coastal Areas: In coastal areas, fading and chalking occur with all surfaces. Within normal limits, this is not considered as a failure.
    

9. Surface Damage: Damage caused to the painted surface due to fire, excessive heat exposure, corrosive agents, abrasive materials, or by the customer including without limitation due to rework/fitting work done by the customer after handover.
    

Gypsum False Ceiling

 

1. Inspection and Rectification: If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.
    

2. Surface Area Requirement: The warranty policy shall apply where the overall false ceiling surface area exceeds 150 sq ft, subject to satisfactory inspection of the surface by Silver Storey’s representative.
    

3. Repair and Re-application: Silver Storey shall repair and provide labor for re-application of the paint coat, as may be necessary to set right the false ceiling failure in the affected portion only.
    

4. False Ceiling Failure: False ceiling failure shall mean any of the following occurrences:

   • Board integrity, flaking, and peeling of the joint compound or coming off from the substrate.

   • Cracks on the surface.

   • Growth of fungus and algae on ceiling surfaces (spread over a minimum area of 5 sq feet).
      

5. False Ceiling System: The customer has used the entire false ceiling system recommended and executed by Silver Storey. The false ceiling should have been done with the usage of Silver Storey approved brands and all materials utilized shall be of the same manufacturer. Any mix-use of other brands shall make the warranty null and void.
    

6. Void Warranty: The warranty policy shall be void in the following events:

   • Intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage or dampness.

   • Water penetration due to capillary rise from the ground level, water leakage, seeping, and continuous dampness of the surface.

   • Physical damage to the surface with an external force or entity.

   • Defects arising due to failure or defects in the structure to which the ceiling is anchored.
      

7. Gypsum Ceiling Warranty: The warranty will be applicable for standard quality Gypsum ceiling for a period of 6 months only.
    

8. Coastal Areas: In coastal areas, fading and chalking occur with all surfaces. Within normal limits, this is not considered as a failure.
    

Electrical

 

1. Inspection and Rectification: If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.
    

2. Value Requirement: The warranty policy shall apply where the overall electrical work carried out exceeds a value of INR 50,000 subject to no voltage fluctuation or no input power source issue checked by Silver Storey’s representative.
    

3. Replacement and Labor: Silver Storey will provide replacement, as long as the particular material is not discontinued by the manufacturer, and labor for re-application, as may be necessary to set right the electrical failure.
    

4. Electrical Failure: Throughout this warranty policy document the words "electrical failure" shall mean any of the following occurring, subject to the other conditions stated in this document:

   • Electrical short circuit/tripping.

   • Loose contacts in the plugs/switches.
      

5. Electrical System: The customer has used the entire electrical wiring recommended and laid by Silver Storey provided the customer had used appropriate appliances in the usage ports/points.
    

6. Void Warranty: The warranty policy will not cover any defects arising out of factors out of control of Silver Storey, including but not limited to:

   • Improper power input to the mains.

   • Water penetration due to capillary rise from the ground level, water leakage, seeping, and continuous dampness of the surface.

   • Electrical failures due to physical damage of conduits, wires, switches, and plates.

   • Issues in the power input source.

   • Electrical works been repaired by any other representative other than a company representative.

   • Inappropriate usage of the electrical points and appliances.
      

7. Replacement Cost: The replacement cost will include the cost of electrical items including wiring, switches, conduits (if any), and labor required to set right the concerned failure only, at the time of lodgement of claim.
    

Plumbing

1. Inspection and Rectification: If a defect is found upon inspection by a company authorized representative, the defect will be rectified without charge, in accordance with the claim terms below.
    

2. Value Requirement: The warranty policy shall apply where the overall plumbing work carried out exceeds a value of INR 50,000 subject to satisfactory inspection by Silver Storey’s representative.
    

3. Replacement and Rectification: Silver Storey will provide replacement/rectification, as long as the particular plumbing material is not discontinued by the manufacturer.
    

4. Plumbing Failure: Plumbing failure shall mean any of the following occurring:
   
    

   • Leakage in plumbing or sanitary pipes.

   • Plumbing and sanitary pipe manufacturing defect.

   • Plumbing failure shall not deal with the plumbing fixtures including taps, faucets, nozzles, water closets, showers, angle valves, etc.
      

5. Plumbing System: The customer has used the entire plumbing system installed by Silver Storey.
    

6. Void Warranty: The warranty policy will not cover any defects arising out of factors out of control of Silver Storey, including but not limited to:
    

7. Improper quality of water supply to the property.
    

8. Water penetration due to capillary rise from the ground level, water leakage, seeping, and continuous dampness of the surface.
    

9. Plumbing failures due to physical damage or mishandling.
    

10. Plumbing works been repaired by any other representative other than a company representative.
     

11. Surface with contaminants.
     

12. Replacement Cost: The replacement cost includes the cost of plumbing pipes/accessories and labor required to set right the concerned failure only, at the time of lodgement of claim.

Home Improvement Solutions

 

1. Decor and Home Improvement Products: Decor and home improvement products include but are not limited to furnishings, wallpapers, paneling, cladding, lighting, fittings, and appliances.

2. Manufacturer's Warranty: Warranty is at the sole discretion of the manufacturer/brand. Silver Storey will not be held liable for any dispute arising between the manufacturer and the buyer.

3. Defect Notification: Notify Silver Storey within 10 days of detecting any defect via phone or email.
    

For any queries or claims, please contact us at:

Silver Storey

58, Harish Mukherjee Road, Kolkata - 700025

Phone: 8336917221

Email: care@silverstorey.com